At SuperheroesBedding.com, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a 14-day refund policy to address any issues that may arise. Here’s what you need to know:

Contact Information: For any refund-related inquiries, our customer support team is here to help. You can reach us during our hours of operation, and we strive to respond promptly. please reach out to us at [email protected] / +94777977906 

Eligibility for Refunds:  You may be eligible for a refund if you received a defective product or if the wrong item was shipped to you.

Damages and Issues: If you receive a defective, damaged, or incorrect item, please inform us immediately. Any claims for misprinted, damaged, or defective items must be submitted within 14 days of receiving the product.

Return or Exchanges: Our process for exchanging items for different sizes, colors, or models is straightforward. To return or exchange an item, ensure it’s in its original packaging and unused. After inspecting the condition of your item, we will process your return or exchange. Please allow at least 07 Days from the receipt of your item to process your return or exchange. we will inform you by mail when your return has been processed. 

Refund Process: Upon receiving and inspecting your return, we will notify you of the approval status for your refund. If approved, the refund will be processed back to your original payment method within 07 business days. Please be aware that it may take additional time for your bank or credit card company to process the refund.

Address Changes: Once an order has been processed, we are unable to change the shipping address. However, if you realize an error within 24 hours of placing your order, please contact us to request a change.

Order Cancellation Policy: You may cancel your order within 24 hours of payment. Please reach out to us promptly to initiate the cancellation process.

Color Issues: While we guarantee the color of our products against fading, please note that slight color differences may occur due to factors such as lighting and PC display. Therefore, we are unable to issue refunds for color discrepancies.

Follow-Up: If more than 14 business days have elapsed since your return was approved, please don’t hesitate to contact us at [email protected] for further assistance.

Legal Compliance:

Rest assured, our refund policy complies with all relevant laws and regulations concerning refunds and consumer rights. However, in the event of any discrepancies, legal requirements will prevail.

 

We hope this policy provides clarity and assurance regarding our refund process. If you have any further questions, don’t hesitate to reach out to us