Refund & Return Policy
We ship items out as soon as possible, but this will not always be the same day as your order. In general, please add 7-10 business days to allow for processing time. If we anticipate a longer lead time, it will be noted in the item description. You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your spam folder and see if you can locate it.
- ORDER PROCESSING
In general, please add 7-10 business days to allow for processing time. If we anticipate a longer lead time, it will be noted in the item description.
An email with tracking information will be sent once an order has been shipped. We will provide tracking number for each order.
CUSTOMS & DUTIES
In the order to help you get the parcel with free tax via customs, We will declare it as “GIFT” with lower value. *.Please note that you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and can’t give you an estimate of the cost, because it varies widely around the world. Please do your research so you’re ready to get your package cleared through customs, and have an idea of what the additional cost will be.
SHIPPING TO MULTIPLE LOCATIONS
Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address.
Unfortunately, we do not have the ability to change the shipping address once an order goes into processing. But if you contact us withing 24 hours after the payment we will change your request new address . if your package returned for wrong address issue, we will reship the package to your new address after returned arrived to our warehouse. this process take long time. customer is responsible for this condition
ORDER CANCELLATION POLICY
We make every attempt to process orders as quickly as possible. Therefore, once an order enters our system, it cannot be canceled or modified in any way. But if you contact us withing 24 hours after the payment we will cancel your order .
RETURNS AND EXCHANGES
Customers can return or change goods within 7 days after receive the package with or without reason before washing or using. Please contact us with your order number we’ll send our return shipping address to return packages
Wrong product, Wrong picture, Broken products, Bad fade…Please kindly offer us the proof of video or picture. After confirmation, we will be responsible for shipping cost.
Product Images Shown in the product page are all Queen standard Size. When you Choose other size like twin or full design will be resized according to size. Any other problem is not our duties. Size, slight color difference, not what i thought…if product are return for those reasons, customer need afford the shipping cost. We added all info in every product description.
Caution: Products should be return complete and sound, in resalable condition. Any used, washes, stained, damaged, wrinkled or soiled products won’t be accepted. we issue refund after product is return to our address . If fault is ours we issue full refund or send the correct product to you .
By the way, some bedding set do not include comforter / filler. It cannot be a quality problem. If product are return for those reasons, customer need afford the shipping cost.
FREE SHIPPING : We provide Free & Extra Fast Delivery to Top major countries In the world like USA, Australia, Canada & United Kingdom . Some countries have small shipping charge. You can calculate shipping cost in cart page.
SHIPPING METHODS : EBeddingSets uses 4 different carriers to make sure your items arrive to you on time:
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays.
Note: We don’t provide signature required delivery options. its customer responsibility to collect the package timely manner after UPS, Fedex or Other Courier Service delivered your package to your given Address to avoid lost or stolen package issue. if package is lost , Please contact courier service with your tracking number for more assistance as soon as possible.